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Home > Announcements > Email server issue 20 Sep 2019
Email server issue
25 Aug 2019 - EasyASP Support Team
Last edited by EasyASP Support Team, 26 Aug 2019

At approximately 2PM EST on Sunday 8/25/2019 one of our email servers was experiencing connectivity issues. After investigating, we found one of our clients email services hosted on that email server was compromised due to a combination of a weak email password and no malware or anti-virus software on their local computer. As a result, a trojan was used to corrupt some system files. That client has been cancelled and we're in the process of restoring those corrupted files from backup. During the restore process, email services on http://mail.easyasphosting.com (or email servers mail.easyasphosting.com) will be unavailable. We will update this announcement once the restore process has completed.

We apologize for any inconvenience this may cause.

Thank you for your patience and continued business,
EasyASP Team.




Update 8/26/2019 12:30AM EST

The restore process is still in progress. Due to the amount of data and emails stored it's estimated it may take up to 24 hours for the restore to complete. During that time email services on that email server will remain unavailable. Additional updates to come.

Thanks for your patience,
EasyASP Team.


Update 8/26/2019 8:15AM EST

Our techs were able to make great strides early this morning and restored this email server from backup successfully. We don't expect any additional issues with this email server but will conitnue monitoring it. If you're experiencing an issue with your email please open a support ticket with our tech team and we'll do our best to resolve it, please include the email address, password, method of connection, and any error messages you are receiving.

Thanks again for your patience and continued business,
EasyASP Team.
 
 


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