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Home > Knowledgebase > How do I setup my email account in SMTP Authentication? 22 Feb 2019
How do I setup my email account in SMTP Authentication?
Very Important:

If you are reading this article, you are most likely experiencing a 550 error. This article will pertain to you if you can receive email fine, but you simply cannot send email without getting a 550 error.

To help trouble shoot the issue, if you can send email using the webmail client (, then it is an issue within your network or a settings issue in your email client. Please try all methods below before contacting us for further assistance.

For instructions, on configuring your respective email client, click here.

Before you can configure your email client, you must create your email account in HELM. For instructions, click here.

After you have created your email account in HELM, you can use an email client to send and receive your email messages from the server. Also, you can use webmail to access your email (Please see welcome email).

First Attempt :

Outlook XP:

  1. Tools > E-Mail Accounts > Add a new e-mail account (if this is a new account) or View or change existing e-mail accounts (if you need to modify an existing account)n existing account)
  2. If you're editing an existing account, highlight the account you'd like to edit, then click Change. If this is a new account, choose the correct type (typically POP3 or IMAP)...
  3. Following is where you enter basic settings. Note that the Login Information > User Name should be in the format of Do not select "Log on using Secure Password Authentication (SPA)"
  4. In order to enable SMTP Authentication, select the "More Settings" button...
  5. Select the "Outgoing Server" tab, then check the "My outgoing server (SMTP) requires authentication" box. No other settings need to be changed on this page.

Outlook Express:

  1. Open Outlook Express, and select Tools -> Accounts from the menu bar.
  2. Select the account that you use with our services and then click on the properties button.
  3. Click on the “Servers” tab.
  4. At the servers tab, put a check in the “My server required authentication” check box. Now simply click OK to close out of the properties palette and then click “close” to close the accounts window.

Eudora Pro:

  1. Open Eudora Pro and select Tools -> Options from the menu bar.
  2. In the options window, click on the “Sending Mail” button. Put a check “Allow Authentication” check box. All done! Now just click OK to close out of the options window.

Netscape Messenger:

  1. Open up Netscape Messenger and go to Edit -> Preferences
  2. In the preferences window, select “Mail Servers” from the list of items on the side.
  3. Where it says “Outgoing mail server user name:” enter the user name you use to access your e-mail account. Click “OK”.
2nd Attempt: Change the port number for your SMTP server to 587. Most ISP's do not blcok port 587, but they do block port 25 often.
3nd Attempt: Contact your current ISP (the company you use to connect to the internet). Ask them what SMTP server you should be using in your email client.
4th Attempt:

If you are behind a router in your network follow these instructions:

  1. Turn off your DSL/Cable modem
  2. Turn off your router
  3. Turn off all computers within the network
  4. Turn on your DSL/Cable modem
  5. Turn on your router
  6. Turn on your computers and try to send an email again from your email client
5th Attempt: In Outlook, there is a Detect and Repair button under HELP. Run the detect and repair to fix any problems with the software.
Further Assistance: Please submit a support ticket by emailing Include your helm username, domain mail account username, and password. Also, please include any specific error message / problem you are experiencing.
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Related Topics
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What IP or hostname do I use for ASP email components ?

How do I setup my email account in Outlook Express?

Additional Information
Article ID: 146
Author: Tech Support
Created On: 21 Dec 2004
Edited On: 18 Feb 2005
Edited By: EasyASP Tech Support
Views: 19320

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