Dear Customer, In recent weeks, our mail servers have been getting blacklisted by msn.com, hotmail.com, live.com, yahoo.com, att.net, sbcglobal.net, swbell.net and others.
The complete list is:
In order to ensure deliverability of email sent by our customers to accounts at the above noted domains, we are forced to block all auto email forwarding to these domains. Presently, all of these domains have extremely stringent anti-spam filtering policies in place. If one of our customers configures their email account hosted with us to forward to their personal mailbox with one of the noted service providers and the service provider detects that message as spam, they believe that we are the source of the spam. As a result, our mail server gets blacklisted, even though we are not responsible for this spam.
We had to do this with AOL in the past, and it did help the issue of being blacklisted with them.
Unfortunately, even though we are not responsible for this spam, these service providers noted have repeatedly been blacklisting our mail servers, causing legitimate email to be blocked. If you or your customers have forwarders configured to one of the above service providers, please remove the forwarding and convert them to POP3 accounts.
Also, please note that this change only impacts forwarders. You will still be able to send email to the above noted service providers. In fact, this change will actually make mail delivery to these service providers more reliable, since they will not be repeatedly blacklisting our servers.
Without this change, the email forwarders would not work anyway.
This change will go into effect on Wednesday March 26, 2008. Again, without this change the email forwarding is not going to work because we are getting blocked constantly from these ISPs.
If you have any questions, please open a support ticket.
As always thanks for your continued business.